Sustainability Victoria is introducing a new help desk system to manage technical support requests submitted through the online technical support contact form and sent by email to [email protected]. As of 12:00pm on Thursday 10 November 2016, all FirstRate5 technical support requests received will be managed through Freshdesk. By submitting a request for technical support through the online technical support contact form or by sending an email to [email protected], users agree to the terms of Freshdesk’s Privacy Policy.

St Kilda East group known as '38 Westbury Street' has won the Built Environment category in the 2016 Premier's Sustainability Awards for their Green Roof in the City program.

Sustainability Victoria (SV) is pleased to release the FirstRate5 data analysis report. The report presents the results of an analysis of Home Energy Ratings certified for the 2014/15 financial year and will form the baseline for future reports. The analysis approach is based on questions developed by SV following discussion with industry and government in Victoria.

Thirty finalists have been announced in the 2016 Victorian Premier's Sustainability Awards, featuring three in the Built Environment category. Premier's Sustainability Awards' winners will be announced at the awards ceremony on Thursday 20 October at the Plaza Ballroom, Melbourne. For more information on the awards, finalists and to purchase tickets for the award ceremony, visit the awards website.

FirstRate5 v5.2.​3b (3.13) is now available as a free download from www.fr5.com.au. This version is a minor bug fix release with one new enhancement included. SV recommends that all users upgrade to this version.